Refund and Returns Policy

We accept returns within 30 days of the delivery date under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when received.
  • Proof of purchase, such as a receipt or order confirmation, is required.

Non-returnable items:

  • Gift cards
  • Customized or personalized items

Steps to initiate a return:

  1. Contact us at [Insert Contact Email or Phone Number] with your order details.
  2. Await return authorization and instructions from our team.
  3. Ship the item back to the provided address.

Return shipping costs:

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Original payment method: Funds will be returned within 5–7 business days.
  • Partial refunds: If the product shows signs of use or damage, only a partial refund may be granted.

Late or missing refunds:
If you haven’t received your refund, please check with your bank or credit card provider, as processing times may vary. For further assistance, contact us at [Insert Contact Email or Phone Number].


3. Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us within 30 days of receiving your item at [Insert Contact Email or Phone Number].


4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. Include the following information when contacting us:

  • Your order number
  • Photos of the damaged item
  • Description of the issue

We will promptly arrange for a replacement or refund, including covering return shipping costs.


5. Cancellations

Orders may be canceled before they are shipped. If you wish to cancel an order, contact us immediately at [Insert Contact Email or Phone Number]. Once an order is shipped, cancellations are no longer possible, and the standard return process applies.


6. Warranty

Select Turnart products come with a manufacturer’s warranty. Please refer to the product description for details. Warranty claims must be submitted directly to Turnart, including proof of purchase and details of the issue.